Our response to COVID-19

Arrow cares about our Customers’ Health & Safety

As the impact of COVID-19 continues, Arrow is providing a Touchless Truck Buying Experience.

Here are the five steps to purchase a truck of your choice:

  • Shop from the comfort of your home or while on the road by searching our inventory or calling 800-311-7144.
  • Choose the truck you like while online or we will send you detailed pictures and videos for you to review.
  • Complete the easy online credit application and we will call or email to discuss further.
  • All documentation can be completed via DocuSign that you e-sign on your phone or computer.
  • Out of an abundance of caution, we are restricting walk-in traffic in all locations and eliminating walk-in traffic in some of the most heavily impacted markets. You can pick up your truck curbside or we can arrange for delivery at your location of choice.

Arrow is taking CDC and state mandated precautions to help contain the spread of COVID-19. All trucks will be cleaned and disinfected prior to pick up. Our trucks are backed by a free 90-day limited warranty good at any shop of your choice for covered repairs.

A message from Arrow’s president, Brock Gavin

Truckers have been essential during the COVID-19 crisis and our country truly cannot operate without them. The global appreciation for this industry has grown and it’s been remarkable to see one of the most underappreciated jobs in our country get the recognition it deserves. We acknowledge and sincerely appreciate all your hard work and are here to do whatever we can.

Throughout the pandemic, we have not slowed down in our efforts to supply essential workers in the trucking industry with quality used vehicles. We are proud of the service we have been able to provide during this difficult time and are excited to move forward with our customers in a responsible way. As we see light at the end of the tunnel, we are responsibly relaxing some restrictions in accordance with CDC and local guidelines. We remain alert and aware of the health and safety of our customers and employees and will continue to be diligent in our practices to reduce the spread of COVID-19.

Our staff is ready to listen to your unique needs and provide assistance; in person, over the phone and online. If you prefer to stay home and connect with us digitally, we have a full range of solutions in place to facilitate social distancing during your truck-buying experience. Some of these solutions include:

  • iPads at each location to do live, FaceTime walk-throughs of our trucks with a sales associate
  • DocuSign – a secure, online method of digitally signing truck purchase documents
  • Live Chat via our website

In the coming weeks, we will continue to monitor the CDC guidelines and adopt additional measures as needed. Arrow is committed to doing our part in helping to protect the health of our team, our customers, and our communities.

Sincerely,

Brock Gavin
President, Arrow Truck Sales, Inc.